Payment Terms and Conditions
Introduction Façade Creations Ltd (“the Company”) has established these Payment Terms and Conditions to outline clear, fair, and legally compliant payment practices for all clients. This policy applies to all sales and contracts for façade design, fabrication, and installation services provided by the Company, covering both business-to-business (B2B) and business-to-consumer (B2C) transactions in the UK. By confirming an order, signing a contract, or otherwise engaging our services, you agree to the following payment terms. These terms are designed to meet the requirements of UK law – including the Consumer Rights Act 2015 and applicable distance selling regulations – while aligning with industry best practices. (Nothing in this policy affects your statutory rights under UK consumer law.)
Standard Payment Terms Our standard payment term is 30 days from the date of invoice, unless otherwise agreed in writing. Each invoice will clearly state the due date, amount due, and reference details. All invoices are issued in Pounds Sterling (GBP) and are subject to VAT (Value Added Tax) at the prevailing rate, if applicable. Payments should be made in full without set off or deduction by the due date.
- Payment Methods: We accept payment primarily by bank transfer directly to our designated business account (bank details will be provided on the invoice). This secure method ensures timely and traceable transactions. If an alternative payment method (such as cheque or card) is required, it must be arranged and agreed by the Company in advance. We do not accept cash payments for invoices.
- Invoicing Procedure: Invoices are issued electronically (via our secure accounting platform) and sent by email. Each invoice will include relevant details such as the invoice date, a unique invoice number, a description of the goods/services, the amount due (with VAT breakdown where applicable), and our bank account information for payment. Where a purchase order (PO) is provided by the client, the PO number can be referenced on the invoice for your convenience. Electronic invoicing ensures fast delivery of invoices and provides a record on a durable medium, in line with HMRC requirements. You are responsible for ensuring we have your correct billing email or contact for invoices.
Unless otherwise stated, payment in full is due within 30 calendar days from the invoice date. Timely payment is essential to keep projects on schedule. If you anticipate any issue with meeting a payment deadline, please inform us in advance so that we can discuss possible arrangements. Any extension or variation of the standard 30-day term must be confirmed in writing.
Deposit and Staged Payments For larger projects or bespoke fabrication contracts, Façade Creations Ltd utilizes a staged payment schedule to facilitate cash flow and project progress. In such cases, you will be informed of the required deposit and milestone payments before the project commences. A typical payment structure for our projects is as follows:
- 50% Deposit: A down payment of 50% of the contract value is payable upon order confirmation or design approval. This initial deposit secures your order in our production schedule and allows design work or procurement of materials to begin. (Work will not commence until the deposit is received.)
- 40% Progress Payment: An interim payment of 40% is due when the project reaches a major milestone – usually upon delivery of materials to site or commencement of installation (as specified in your contract). This stage payment covers the bulk of fabrication and installation costs as the project moves forward.
- 10% Final Balance: The remaining 10% becomes due upon practical completion of the work, i.e. when installation is finished and the client has done a final inspection and sign-off. This final payment confirms project closure and handover.
Each project’s exact milestones, percentages, and due dates will be clearly defined in your individual contract or proposal. Milestone definitions may include points such as design approval, fabrication completion, site installation start, and final handover. Invoices will be issued at each milestone to request the corresponding payment amount. The above structure (50/40/10) is our standard approach for facade projects, but it may be adjusted based on project scope or client needs – any deviation will be agreed in writing beforehand.
All deposit invoices are due immediately (or as otherwise stated on the invoice) since the deposit is required to confirm and initiate the order. Stage payments at later milestones are typically subject to the standard 30-day term unless specified as due on achievement of the milestone. The Company reserves the right to withhold scheduling further work or procurement until the required deposit or any milestone payment is received (see “Late Payments and Suspension” below for more on delayed payments). Deposits and stage payments are generally non-refundable once work has begun or materials have been specially ordered, except as provided under any applicable consumer cancellation rights (see “Cancellation and Refunds” section) or otherwise agreed by the Company at its discretion.
Late Payments and Interest Timely payment is crucial. If an invoice is not paid by its due date, it will be considered overdue. Façade Creations Ltd reserves the right to charge interest and recover costs on overdue amounts as permitted by law. The specific policies for late payments are:
- Business Clients (B2B): For commercial transactions, we apply the remedies of the Late Payment of Commercial Debts (Interest) Act 1998. This means statutory interest will accrue on overdue invoices at 8% per annum above the Bank of England’s base interest rate, calculated daily from the day after the due date until payment is made. In addition, we may claim fixed late payment compensation and reasonable debt recovery costs as allowed under that Act (typically a fixed sum of £40 to £100, depending on the invoice amount, plus any legal costs). These charges are intended to compensate for the time and expense incurred due to late payment. You cannot delay or avoid these statutory charges if you are a business client, as they form part of our contract terms and the Act provides this right to us by law.
- Consumer Clients (B2C): If you are an individual consumer (not contracting in the course of business), the Late Payment Act’s statutory interest provisions do not directly apply to your contract. However, we still reserve the right to charge interest on overdue consumer payments if this was communicated and agreed in advance (by accepting these terms) and only at a fair and reasonable rate that is compliant with the Consumer Rights Act 2015. We will ensure any such interest rate is not excessive or unfair to you as a consumer. In practice, for consumer orders, any late payment interest will generally be capped at a reasonable level (for example, no more than 4%–8% per annum above the Bank of England base rate) and will be clearly stated on the invoice or payment reminder. We will also provide notice to you if we intend to apply interest or fees due to a late payment. Our goal is transparency – you will always know in advance what costs may apply if you miss a payment deadline.
Any interest on late payments will accrue daily and, if we decide to enforce it, will be added to the overdue invoice. A revised invoice or statement may be issued to reflect the interest and any applicable late payment charges. You are liable to pay these additional amounts in addition to the principal sum.
Please note that if our contract with you specifies a different interest rate or grace period for late payments, that agreed term will take precedence. Otherwise, the above default rates apply. We do not ordinarily offer a grace period beyond the stated due date – invoices should be paid on or before the due date to avoid interest.
Suspension of Work for Non-Payment If payment is excessively delayed or if you have outstanding overdue invoices, Façade Creations Ltd reserves the right to suspend or postpone further work, services, and/or deliveries until the account is brought up to date. In practical terms, this means we may halt ongoing design work, stop manufacturing, or defer scheduled installation on-site if an invoice remains unpaid well beyond its due date. We may also withhold delivery of any materials or components that have not yet been delivered, until payment is received in full.
Work will resume only after all overdue payments are received and confirmed (cleared funds). Any schedule delays or consequential costs resulting from a payment suspension will be at the client’s responsibility. The Company shall not be liable for any project delays or damages caused by the enforcement of this payment suspension clause. This right to suspend performance is in addition to, and does not waive, any other legal remedies we may have (for example, the right to terminate the contract or to seek debt recovery through legal action). We may also exercise a general lien on any of your items in our possession (such as drawings, prototypes, or materials) until all overdue amounts are paid, to the extent permitted by law.
We will provide notice to you (e.g. via email or in writing) before suspending work for non-payment, giving you a final opportunity to rectify the payment default. Our aim is to avoid suspension by communicating and working with clients who may be facing difficulties, but we must protect our business from non-payment.
Retention of Title (Ownership of Goods) Ownership (title) of any goods, materials, or components supplied by Façade Creations Ltd as part of a project remains with the Company until we have received full payment for those goods and for all related invoices in connection with the project. In other words, the Company retains a security interest and title in the delivered products until all sums due to us under the contract are paid in full. This is a standard “retention of title” clause under UK law, intended to protect against non-payment.
However, the risk associated with the goods (for example, risk of loss or damage) passes to you, the client, once delivery has occurred or installation has been completed – whichever comes first. After that point, you are responsible for insuring and safeguarding the goods even though legal title remains with us until payment. You must not sell, dispose of, or grant any interest in the goods to any third party before ownership passes to you without our explicit written consent. If you fail to pay for the goods as agreed, we have the right to reclaim or repossess those goods under applicable laws.
Once full payment has been received, title to the goods will transfer to you. Until such time, any goods delivered are effectively on credit and owned by Façade Creations Ltd. We may label or mark materials on-site to indicate our ownership, and you agree to cooperate in protecting our title to goods, including allowing us reasonable access to retrieve goods in the event of non-payment (should that action be necessary and lawful).
Intellectual Property Rights Any intellectual property (IP) created or provided by Façade Creations Ltd during a project – including but not limited to bespoke façade designs, architectural drawings, CAD files, technical documentation, and other design outputs – remains the exclusive property of the Company until all payments due under the contract have been made in full . We retain all rights (including copyright and design rights) in these materials as a form of security until payment is completed.
Clients are not permitted to use, reproduce, modify, or share any such intellectual property for any purpose other than reviewing the work in progress, until ownership or a usage license transfers upon full payment. Use or reproduction of our designs and documents without our written consent (and before payment completion) is strictly prohibited.
Upon receiving full payment, Façade Creations Ltd will ordinarily grant the client a license to use the design and related IP for the purposes of the project as intended (for example, to construct or maintain the façade). Any transfer of ownership of design rights or copyright would be subject to the terms of the specific contract. If the contract stipulates that the IP will be assigned to the client after payment, such transfer will take effect upon clearance of final payment. Where no specific IP transfer clause is present, the client will at least have an implied license to use the deliverables for the operation, maintenance, and enjoyment of the project once paid for.
Please note that Façade Creations Ltd may still retain rights to reuse general aspects of the design or technical know-how in other projects (unless we have explicitly agreed to exclusivity). Any trademarks, logos, or branding of the Company used in delivered materials remain our property.
Retention Sums (Construction Contracts) In some contracts – particularly in the construction industry or large installation projects – it is customary to include a retention clause. A retention is a portion of the contract sum (commonly 5%) that the client withholds from payments as security until the project is finished and any defects are rectified. Where our contract provides for a retention, Façade Creations Ltd acknowledges and accepts such terms, with the understanding that the retained amount will be handled as follows:
- Typically, 5% of each invoice may be held back by the client as retention during the project. Often, half of this retention (2.5%) is released on practical completion of the project, and the remaining half (the final 2.5%) is released after the defect’s liability period (a period following completion, usually 6 to 12 months) provided that all defects have been made good. (The exact percentages and timing can vary and will be defined in the contract if applicable.)
- Any retained sums must be released promptly once the conditions for release are met – for example, once the project is completed and/or once any notified defects have been satisfactorily resolved. The Company will issue an invoice or notice for the retention release when due, and payment of the retention should follow the standard 30-day term unless otherwise specified.
- Retention is intended to ensure that any necessary remedial work is carried out. Façade Creations Ltd is committed to addressing genuine defects that arise within the defect’s liability period. Clients should not unreasonably delay or refuse release of retention if we have fulfilled our obligations. In line with fair payment practices, withholding retention for reasons unrelated to defects or project completion is not permitted.
If no retention clause is explicitly included in our agreement, then the client is not entitled to withhold any portion of the price as retention. All invoices should be paid in full. If a retention is included, it will be clearly stated in the payment schedule of the contract. We align with industry standards and the UK Prompt Payment Code in ensuring that retention monies are released as agreed and do not become a source of unfair delay.
Variations and Exceptions to Terms This payment terms are intended to cover our standard practices. We recognize that in certain cases, specific clients or projects may require customized payment arrangements. Any exceptions or amendments to the standard terms must be agreed in writing by both parties before the start of the contract or services. This includes any alternative payment schedules, credit terms, or special conditions that differ from what is outlined in this policy.
Such exceptions are typically rare and might be considered for example in long-term partnership agreements, framework contracts, or certain public sector contracts that mandate different terms. For instance, a government project might specify a staged payment regime dictated by the contract or a large corporate client might have its own supplier payment portal with fortnightly payment runs. We evaluate these on a case-by-case basis. Any agreed changes will be documented (for example, in the final contract, purchase order terms, or an addendum) so that both parties have a clear record.
Unless a written exception is agreed, the standard terms in this policy will apply. Verbal agreements or assurances that deviate from these terms are not binding unless confirmed in writing by an authorized representative of Façade Creations Ltd.
Payment Security for Large Contracts For particularly large projects or new clients with whom we have no established payment history; Façade Creations Ltd may require additional payment security measures to protect both parties and ensure smooth project financing. We will communicate any such requirements during the contract negotiation phase. Examples of payment security measures include:
- Upfront Deposit Verification: For substantial upfront invoices, we may request confirmation of funds or proof of deposit payment (such as a bank confirmation) before commencing significant work or ordering expensive materials.
- Bank or Performance Guarantee: We might ask the client to provide a bank guarantee, performance bond, or letter of credit especially for high-value contracts. This is a financial instrument issued by a bank or insurer that guarantees the client’s payment obligations up to a certain amount. It provides us assurance that payment will be received as long as we meet our contractual obligations.
Any requirement for guarantees or special payment instruments will be reasonable and tailored to the project’s risk. These measures safeguard both parties – they ensure the Company can confidently allocate resources to the project, and they give the client confidence that the project will proceed as planned (since the Company has security for payment). If a performance bond is used, it also protects the client by guaranteeing project performance or providing funds in case of non-performance.
If you are a new client or the contract value is significantly high, we will discuss these options with you. The cost of obtaining a guarantee (if any) is usually borne by the client, but this will be clarified in negotiations. We comply with relevant laws (such as the Insolvency (Protection of Funds etc.) Act where applicable) in handling any advance payments.
Prompt Payment and Public Contracts Façade Creations Ltd is committed to prompt payment practices and supports initiatives to ensure timely payments throughout the supply chain. We adhere to the standards of the UK Prompt Payment Code and relevant Public Procurement Regulations, particularly when engaged in government or public sector projects. This means we agree that, in line with government policy, payments on public contracts or sub-contracts should be made within 30 days as a norm, and no later than 60 days in any circumstance. Our own standard terms already reflect a 30-day period, which is compliant with these requirements.
If we are a subcontractor on a government or main contractor project, we expect to be paid within 30 days by the main contractor, and likewise we commit to paying our own subcontractors and suppliers promptly, usually within 30 days of receiving their valid invoices. We flow down fair payment terms in our subcontracts and avoid practices like unfairly delaying payment or imposing unreasonable payment conditions. In short, we treat our supply chain the way we expect to be treated by our clients, fostering a fair and reliable business environment.
By maintaining these high standards, Façade Creations Ltd contributes to a healthier construction industry payment culture and complies with regulations such as the Public Contracts Regulations 2015 which mandate prompt payment clauses in public contracts. We also provide information as required under the Duty to Report on Payment Practices and Performance (for larger businesses), demonstrating our commitment to transparency in how we pay.
Cancellation and Refunds (Consumers) This section applies to contracts where the client is a consumer (an individual acting for purposes wholly or mainly outside their business) and the contract is formed at a distance or off-premises (for example, if you agreed to our services via phone, email, or online without face-to-face meetings, or signed a contract at your home or outside our business premises). Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – often referred to as the distance selling regulations – consumers have certain rights to cancel the contract within a cooling-off period and receive refunds. We summarize those rights here:
- 14-Day Cooling-Off Period: If you are a consumer buying our services or goods remotely or off-premises, you have the legal right to cancel the contract within 14 days without giving any reason. For a service contract (e.g. design or installation services), this 14-day period begins the day after the contract is agreed. For contracts involving the sale of goods (e.g. materials or products) it begins the day after you receive the goods. If our contract is a mixed contract (goods and services), the right applies similarly (services from contract start, goods from delivery). You must inform us of your decision to cancel before the 14-day period expires in order to exercise this right.
- How to Cancel: To cancel within the cooling-off period, you should send us a clear statement (e.g. an email or letter) that you wish to cancel. You may use the model cancellation form provided in the regulations, but it is not required – any written notice clearly stating your wish to cancel is sufficient. The notice should include your name, address, details of the order/contract you are cancelling, and (if sent by post) your signature and date. As long as you send this communication before the 14 days are up, the cancellation is effective. We will acknowledge receipt of your cancellation request in writing (email) without undue delay.
- Effects of Cancellation: If you cancel the contract within the 14-day cooling-off period, we will refund all payments you have made to us for that contract, including any deposit or delivery fees, in accordance with the law. Refunds will be processed within 14 days from the date you informed us of cancellation for service contracts, or if goods are involved, within 14 days from the day we receive the returned goods (or evidence that you have sent them back). If you have received any goods from us, you are responsible for returning them to us (at your cost, unless we agree otherwise) without undue delay and no later than 14 days from the date you cancel. We can withhold the refund until we receive the goods back or you provide proof of having returned them, whichever is earlier. Refunds will be made using the same means of payment you used for the initial transaction, unless we mutually agree otherwise. You will not incur any fees from us for the refund.
- Deductions from Refund: If the value of any returned goods has been diminished by your handling beyond what is necessary to examine them (for instance, if the goods show signs of use or damage), we may deduct an amount to reflect the reduced value. We will inform you if any deduction is made. You are allowed to inspect goods to the extent you could in a shop, but not to use them significantly before cancelling.
- Services Commencing Within 14 Days: If you ask us to begin the services (e.g. start design work or fabrication) before the 14-day cancellation period ends, you still retain the right to cancel, but you will be responsible for costs for any work completed up to the point of cancellation. By requesting or agreeing that we start work within the cooling-off period, you acknowledge that: (a) if you then cancel, we can deduct for the portion of the service already provided (calculated as a fair proportion of the total price); and (b) if the service is fully performed (completed) within the 14 days, you may lose the right to cancel altogether once the work is done, provided we had your prior express consent to early performance and acknowledgment of losing the right to cancel upon full performance . We will make this clear at the time of contract if applicable. For example, if you needed urgent work to start immediately and finish within two weeks, we would obtain your consent to waive cancellation rights for that service.
- Bespoke or Custom-Made Goods: Please note that your right to cancel does not apply to certain custom orders. Under the regulations, goods made to a consumer’s specifications or that are clearly personalised are exempt from the 14-day cancellation right. Many of our products (such as custom façade elements, tailored designs, or special-order materials) are made specifically for your project and may not be resaleable. If you order bespoke goods from us, once we have accepted the order and begun production or procurement of those custom items, you cannot cancel the order simply for convenience under the normal cooling-off rules. (This exemption is to protect businesses from absorbing losses on custom work that cannot be reused.) We will inform you before you place the order if an item or project is considered bespoke/personalised and thus ineligible for cancellation. If you do have a mix of standard and bespoke items, you retain the right to cancel the standard items.
- After the Cooling-Off Period: If you are a consumer and more than 14 days have passed since you received your goods or agreed to the service, the automatic statutory right to cancel has expired. At that point, any cancellation or refund would be at our discretion or subject to the terms of the contract. We ask that you contact us as soon as possible if you wish to cancel after 14 days, and we will try to find a reasonable solution. However, we may have to charge for any work done or costs incurred. For example, if materials have been ordered or work has been partially completed, we would expect to be paid for those costs. Any deposits paid after the cooling-off period are generally non-refundable unless otherwise agreed, because they cover our committed resources.
How to Request a Refund: In scenarios where a refund is due (whether due to cancellation, overpayment, or an agreed return), we will process it promptly. Refunds are typically made via the same payment method used by the client. If a refund is due to you outside of the 14-day cancellation context (for instance, an overpayment or a goodwill refund), we will issue it within 14 days of confirming the amount to be returned, unless otherwise agreed. You will receive a confirmation of the refund from us.
This cancellation and refund policy is designed to comply with the Consumer Contracts Regulations and to be fair and transparent. If you have any questions about your cancellation rights or want to initiate a return/refund, please contact our office (via the contact information on our website) for assistance. We aim to make any cancellation process as straightforward as possible.
Contract Termination (General) Outside of the consumer cancellation context above, contract termination may occur due to breach or by mutual agreement. The following outlines our approach to termination of contract and its financial implications:
- Termination by Client (Business Contracts): If a business client wishes to terminate the contract before completion for convenience or any reason not due to a fault on our part, this will generally be treated as a cancellation and would require our consent. The client would be liable to pay for all work performed and costs incurred up to the date of termination. This may include the value of any completed work, materials purchased or fabricated (including any supplier cancellation charges we incur), and a reasonable allowance for loss of profit on the portion of the contract not completed, if applicable. Any advance payments or deposits paid will be applied toward these amounts, and deposits are typically non-refundable in such cases. We will provide an itemized statement of costs upon request to justify any amount retained from a deposit. It is in both parties’ interest to document any termination agreement in writing, clearly outlining the settlement of payments and obligations.
- Termination by Client (Consumer Contracts): If a consumer client (after any cooling-off period) seeks to terminate the contract early, we will handle it in accordance with the contract terms and applicable law. Generally, the consumer may be asked to pay for the portion of services already provided (similar to above) or for any goods that have been custom-made up to the point of termination. We strive to be considerate with consumers – for instance, if you have a genuine reason for ending the contract, we may waive some remaining fees at our discretion, but we are not obligated to do so beyond your statutory rights.
- Termination by Company: Façade Creations Ltd reserves the right to terminate the contract and/or suspend further work (as noted earlier) if the client is in serious breach of the contract. This includes, for example, failure or refusal to pay invoices beyond a reasonable period, failure to provide necessary information or access for us to perform the work, or other fundamental breaches of your obligations. In such an event, we will notify you of the breach and give an opportunity to remedy it if feasible. If we terminate due to client’s breach or default, we retain the right to payment for all completed work and materials to date and may also seek compensation for any additional costs or losses caused by the breach. Any unpaid invoices become immediately due and payable upon termination. We may also retain any deposit or stage payments already made and apply them against the monies due. If those payments are insufficient to cover the work completed and losses, we will invoice for the balance.
- Mutual Termination: If both parties agree to terminate the contract by mutual consent (perhaps due to changing circumstances or an agreed halt to the project), we will work out a fair settlement regarding payments. Typically, the client would pay for work done up to that point, and we would refund any portion of payment for work not done (or cancel pending invoices for remaining stages). Both parties will aim to mitigate costs when a contract is ended early by agreement. All such terms will be put in writing (e.g. a termination agreement or exchange of letters/emails) to avoid misunderstandings.
- Consequences of Termination: Upon termination of the contract for any reason, each party should promptly return any property belonging to the other (for example, the client should return any of our loaned equipment or unused materials, and we should hand over any client-provided drawings or property). The client’s right to use our intellectual property that has not been fully paid for will cease (unless otherwise agreed in the termination). Any confidentiality obligations or other terms which are meant to continue after termination (such as liability clauses, governing law, etc.) will remain in effect. Importantly, terminating the contract does not affect any rights and remedies that have accrued up to the date of termination – meaning if invoices were already overdue, we can still claim interest, or if there were breaches, each party can still seek appropriate remedies for those.
If either party is unable to perform the contract due to circumstances beyond their control (force majeure) or insolvency, those scenarios would be handled as per the contract or legal provisions, which may involve termination without fault. We comply with the Consumer Rights Act 2015 in that we would not enforce any termination term that is unfair to a consumer (for example, we won’t retain disproportionate sums if you cancel in a scenario covered by law). Our goal is to handle any contract termination professionally and ethically, balancing both parties’ interests.
Governing Law and Dispute Resolution All transactions and contracts with Façade Creations Ltd, including these Payment Terms and Conditions, are governed by the laws of England and Wales. This governing law applies regardless of where you (the client) are located, except where local consumer protection laws in your jurisdiction mandate otherwise. If you are a consumer residing in Scotland or Northern Ireland, you will also retain the protection of any mandatory provisions of the law of your country of residence, and nothing in these terms will deprive you of any rights you have under local law.
In the event of any dispute or claim arising out of or in connection with payments or this policy, we encourage the parties to attempt resolution through good-faith negotiation. If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the courts of England and Wales. Consumers who reside outside of England and Wales may also have the right to pursue claims in the courts of their home jurisdiction. We will not object to a consumer bringing a claim in their local UK court if the law provides for this.
Additionally, if you are a consumer and a dispute arises that we cannot resolve between us, you may have recourse to alternative dispute resolution (ADR) or consumer mediation services. We can provide information on an appropriate ADR scheme if applicable, and we will consider using ADR to reach a settlement. For online consumer transactions, you can also use the EU Online Dispute Resolution platform, if relevant, to assist in resolving disputes.
Statutory Rights: We reiterate that nothing in these terms is intended to limit or exclude any statutory rights you enjoy under UK law. For example, the Consumer Rights Act 2015 provides consumers certain guarantees (such as services performed with reasonable care and skill, and goods of satisfactory quality) and protections against unfair terms. Any term in this policy that would conflict with those rights is automatically adjusted to comply with the law. If any provision of these terms is found to be unlawful or unenforceable, the remainder of the terms shall remain in force. Your statutory rights are not affected by agreeing to our payment terms. In case of any ambiguity, these terms will be interpreted in a way that is compliant with prevailing consumer protection legislation.
Contact and Acceptance This Payment Terms and Conditions Policy is provided on our website for transparency and forms part of our standard contract with clients. We advise all clients to read and understand these terms. If you have any questions or require clarification on any point, please contact us at Façade Creations Ltd (contact details provided on our website) before entering into a contract. By proceeding with an order or contract, you acknowledge that you have read, understood, and agreed to these payment terms.
We regularly review and update our policies to ensure legal compliance and fairness. This version is up to date as of the latest revision date. Façade Creations Ltd thanks you for your business and for adhering to these terms, which help us maintain a smooth working relationship and deliver successful projects for all our clients.
Last Updated: (Please refer to the date posted on our website for the latest update of this policy)
Document Control
Version: 1.0
Effective Date: January 2026
Approved By: Director – Façade Creations Ltd
Next Review Date: January 2027
Last updated: February 2026
