Acceptable Use Policy

Acceptable Use Policy

This Acceptabations Ltd website (www.facadecreations.co.uk) (“Website”). By using our website, you agree to comply with this Policy, which supplements our Website Terms of Use. If you do not agree, you must not use the Website.

This Acceptable Use Policy applies to all users of the Façade Creations Ltd website, including visitors, account holders, clients, contractors, and any person uploading or submitting content to the website.

Permitted Use of Our Website

You may use the Website for legitimate business purposes relating to Façade Creations Ltd. Any use of the website that breaches this policy may result in immediate suspension or termination of access, without notice. This includes use of the Website to:

• Learn about our services: View information about our façade consultancy, supply, and installation services.
• Research products and systems: Review our product offerings and system capabilities.
• Contact us: Submit enquiries, tenders, quotation requests, or collaboration proposals via our contact channels.

Using the Website for any purpose that is not in line with the above or that violates the terms below is strictly prohibited.

Prohibited Behaviours

You must not use the Website (or any content or service on it) in any way that is unlawful, unethical, or harms us or others. In particular, you agree not to:

• Use the Website for any illegal, fraudulent, or harmful purpose (for example, to commit or facilitate a crime or to engage in any form of unlawful activity).
• Introduce malware or malicious code: Upload, send, or otherwise introduce any viruses, Trojan horses, worms, logic bombs, spyware, adware, or other malicious software or technologically harmful material.
• Gain unauthorised access: Attempt to gain unauthorised access to any part of our website, server, or database, or to any computers or systems connected to our website. This includes any form of hacking, security penetration testing without permission, password mining, or circumventing access controls.
• Disrupt or impair the Website: Interfere with, disrupt, overload, or impair the normal operation of the Website or any related systems. This prohibition includes performing denial-of-service attacks, distributed denial-of-service attacks, or any action that could disable, damage, or deteriorate our infrastructure or that of our service providers.
• Scrape or data-mine: Extract, collect, scrape, harvest, or data-mine any content or data from the Website without our prior written consent. Automated scripts, bots, or tools to scrape information (such as product details or contact information) are expressly forbidden.
• Send spam or unsolicited messages: Use the Website to transmit any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” chain letters, pyramid schemes, or any other form of solicitation. For example, you may not use our enquiry forms or contact information to send mass marketing emails.
• Impersonate or misrepresent: Impersonate any person or entity or misrepresent your identity or affiliation with any person or entity while using our website. You must not pretend to be Façade Creations Ltd or an agent/employee of ours if you are not, and you must not falsely state or imply that any content you create is endorsed by us.
• Post illicit or infringing content: Upload, transmit, or disseminate via the Website any content that is defamatory, obscene, offensive, hateful, or discriminatory, or that infringes any rights of others (including intellectual property rights and privacy rights). This includes any content that is harassing, threatening, or otherwise objectionable.
• Bypass security measures: Attempt to bypass or undermine any security features or access restrictions of the Website. This covers trying to disable encryption, modify software, or use any tool to compromise the Website’s integrity or security protections.

Important: Engaging in any of the above prohibited activities is a serious violation of this Policy. Some behaviours (such as hacking, spreading malware, or sending certain offensive communications) may also constitute criminal offences under UK law (including but not limited to the Computer Misuse Act 1990 and the Communications Act 2003). If you breach these prohibitions, your right to use our website will end immediately, and we will take appropriate action which may include reporting you to law enforcement authorities and providing them with your identity and other pertinent information. Façade Creations Ltd will fully cooperate with investigations by regulators or police into such matters.

User Responsibilities

We strive to maintain a secure and reliable Website, but users must also do their part. By using our website, you agree to the following responsibilities:

• Compliance with Laws: You are responsible for ensuring that your use of the Website complies with all applicable laws and regulations, including U.K. laws on data protection, communications, and computer misuse. This means you must not use the site in a manner that would violate any law or regulation (for example, do not use it to commit fraud, send unlawful communications, or breach data protection laws).
• Personal Data and Privacy: If you choose to provide personal information (whether yours or that of others) on the Website, you must do so in compliance with privacy and data protection requirements. Do not misuse others’ personal data or upload personal information about someone else without their consent. (Any personal data you provide to us will be handled in accordance with our Privacy Policy and applicable data protection law, including the UK GDPR and Data Protection Act 2018.)
• Account Security (if applicable): If you are provided with a user account, login, or password to access any part of the Website, you must keep those credentials confidential. Do not share your account details with any other person. You are responsible for all activities that occur under your account. If you believe your account has been compromised, you must notify us immediately. We are not liable for any loss or damage arising from your failure to secure your account.
• Accurate Information: When interacting with our website (for example, submitting an enquiry form or providing information), you must provide information that is truthful, accurate, current, and not misleading. You must not knowingly submit false information or impersonate others.
• Responsible Use and Security: You are responsible for using the Website in a manner that does not introduce harm or security risks. This means you should have up-to-date antivirus and security software on your own devices and ensure your network is secure. You should use your own virus protection software and take precautions to prevent the introduction of malware from your end. We do not guarantee that the Website will be free from viruses or security vulnerabilities, so your vigilance is important. If you discover any vulnerability or bug in our site, we ask that you report it to us (see Reporting Abuse below) and not exploit it.
• Respect for Others: You agree to use the Website in a way that respects the rights and experiences of others. Do not knowingly do anything that could restrict or inhibit anyone else’s use or enjoyment of the Website. If you allow any other person to use our website through your internet connection or device, you must ensure that they are aware of this Policy and that they comply with it as well.

Content Standards

If our Website allows you to contribute or submit any content (for example, by sending messages through a contact form, providing testimonials, uploading media, or commenting on posts), you must ensure that all such user-generated content (“Contribution”) adheres to the following Content Standards. These standards apply to each part of a Contribution as well as its whole.

Your content must meet these criteria:

• Lawful and Legal: It must comply with all applicable laws and regulations in the UK (and in any country from which it is submitted). You are responsible for ensuring that the content would not result in any breach of law (civil or criminal).
• Truthful and Accurate: Content should be factually accurate (where it states facts) and sincere or genuinely held (where it states opinions). Do not post false, misleading, or deceptive information.
• Original or Permitted: You should only submit content that you own or have the right to use. This means the content is your original creation, or you have obtained all necessary licenses, consents, or permissions to use the material and to allow us to use it. You confirm that no other person’s rights (such as copyright or privacy rights) are violated by your submission.

Your content must NOT:

• Contain unlawful or harmful material: It must not include any material that is defamatory (libellous) toward any person, or any material that is obscene, indecent, pornographic, offensive, hateful, or discriminatory. Avoid using any language or content that a reasonable person would consider objectionable or inappropriate.
• Promote violence or illegal activity: Your content should not promote or incite violence, criminal activity, or any form of law-breaking. It must not advocate, assist, or encourage any unlawful act.
• Promote discrimination or hate: Content must not encourage discrimination or hatred against any individual or group based on characteristics such as race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, or any other protected characteristic. Hate speech and any content inciting harm against a protected group are strictly forbidden.
• Infringe on rights: Do not post any content that infringes any intellectual property rights or other rights of others – this includes material you do not have permission to use, such as copyrighted text, images, or graphics owned by someone else. Similarly, your content must not violate any rights of privacy or data protection of others, nor breach any legal duty you owe to a third party (such as a contractual duty or an obligation of confidentiality).
• Be false or misleading: Your content must not be likely to deceive others. Do not make false statements or misrepresentations. (For example, do not post false claims about products, or impersonate someone else as the author of content.)
• Impersonate or misattribute: It must not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity. You should not give the impression that your Contribution comes from or is endorsed by Façade Creations Ltd (or any other entity) if this is not the case.
• Harass or cause distress: Content must not be used to bully, harass, intimidate, or threaten anyone. It also must not be likely to harass, upset, embarrass, alarm, or cause needless anxiety or distress to any other person. In short, do not use our website to abuse or target others.
• Contain spam or unsolicited ads: Your submissions should not contain unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” chain letters, pyramid schemes, or any other form of solicitation. Marketing content is not allowed unless expressly requested by us or permitted on a specific section of the Website.
• Encourage unlawful acts: You must not include content that advocates, promotes, or assists any unlawful act such as (for example) copyright infringement, hacking/computer misuse, fraud, or violence. This includes instructions or recommendations for illegal activities.

Façade Creations Ltd will determine, at our discretion, whether any content you submit breaches these Content Standards. We reserve the right to edit or remove any of your submissions from our website if we believe they violate this Policy or any applicable law.

Licence to Use Your Content: By submitting or posting any content on our Website, you grant Façade Creations Ltd a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, adapt, publish, translate, display, distribute, and/or make available that content in connection with our business and the operation of the Website . For example, we may use your submitted testimonial on our site or share information from your enquiry with relevant team members. This licence lasts for as long as your content is protected by intellectual property rights, unless we agree otherwise in writing. You still own your content – this licence simply allows us to use it. If you do not have the right to grant us this licence for any content, you must not submit it. We may, at any time and without notice, remove or delete any user-submitted content that we deem to violate this Policy or for any other valid reason.

Monitoring and Enforcement

Monitoring: Façade Creations Ltd may monitor the use of this Website, including any user submissions, to ensure security and compliance with this Policy. We are not obligated to monitor all content or activities, but we reserve the right to do so. Any monitoring will be conducted in accordance with applicable law and our Privacy Policy.

Enforcement Actions: If we reasonably believe that you have breached this Acceptable Use Policy, or any law, we may take whatever steps we deem necessary to address the issue. Enforcement actions may include, without limitation:

• Suspension or Termination of Access: We may immediately suspend your access to the Website or certain parts of it or permanently prohibit you from using the Website in the future (for example, by blocking your IP address or user account).
• Content Removal: We may remove, delete, or disable access to any content that you have submitted to the Website which violates this Policy (either temporarily or permanently).
• Warning or Notice: We may issue you a formal warning and ask you to cease the offending behavior or remove the problematic content.
• Legal Action: We may initiate legal proceedings against you to seek remedies and damages for the violation. For example, if your misuse of the site caused us loss (such as technical remediation costs or reputational damage), we might seek compensation from you through appropriate legal claims. We may also seek injunctions or court orders as necessary to prevent further misuse.
• Report to Authorities: We will report breaches to law enforcement or regulatory authorities whenever we believe it is required or appropriate under the circumstances. This includes sharing information about suspected illegal activities, content, or threats with the police or other relevant agencies. If your conduct breaches this Policy and also involves criminal acts (for example, cyberattacks, online harassment, or dissemination of illegal content), we will cooperate fully with law enforcement, including disclosing your identity and any other relevant information we hold about you.
• Other Actions: We may take any other action that we reasonably deem appropriate to address the breach. This could include, for instance, investigating allegations (and involving you in such investigation), or temporarily suspending parts of the Website to contain an issue.

We exclude liability for any actions we take in response to your breach of this Policy. The actions described above are not limited; we reserve the right to take any other remedial action permitted by law that we deem necessary to protect our rights, our website, our users, or any third party.

If we suspend or terminate your access to the Website due to a breach of this Policy, you are prohibited from creating a new account or seeking to access the Website through other means without our prior written consent.

Reporting Abuse or Concerns

We appreciate your help in keeping our website safe and compliant. If you become aware of any content or activity on our website that you believe violates this Acceptable Use Policy or is otherwise inappropriate, or if you suspect any security vulnerabilities, please notify us right away.

• How to report: You can report misuse, abuse, or concerns by contacting us via email at info@facadecreations.co.uk. Please provide as much detail as possible, such as descriptions or URLs of the content in question, so we can investigate promptly.
• Our response: We take such reports seriously. Our team will review the reported issue and determine what action is appropriate. We may reach out to you for additional information if needed, and – if appropriate – we may inform you of the outcome once the matter is resolved.

Please note that if you report an issue, your identity will be kept confidential to the extent practicable and permitted by law. However, we might need to disclose information about reports (including the reporter’s identity) to relevant parties (for example, to law enforcement or to the user who posted the content, if necessary and lawful).

Legal Disclaimers

No Warranty for the Website: While we aim to keep our website informative and secure, we do not guarantee that the Website will always be available, uninterrupted, or error-free, nor that it will be free of bugs or viruses. The Website and its content are provided on an “as is” basis for general information purposes. Use of the Website is at your own risk. Façade Creations Ltd disclaims all warranties, conditions, or representations of any kind (express or implied) to the fullest extent permitted by law, including any implied warranties of accuracy, fitness for purpose, or non-infringement.

Viruses and Security: You are responsible for configuring your information technology and computer programs to safely access our website, and for using your own virus protection software. We are not liable for any loss or damage caused by a distributed denial-of-service (DDoS) attack, viruses, or other technologically harmful material that may infect your devices, programs, data or other proprietary material due to your use of our website or any content obtained from it. We will take reasonable steps to protect our systems, but we cannot guarantee that the Website is 100% secure or free from threats at all times.

Third-Party Content and Links: Where our website contains links to other sites or resources provided by third parties (if any), these links are for information only. We have no control over the content or resources of those sites and accept no responsibility for them. If a third-party link on our site is used to navigate away, be aware that those sites will have their own terms and policies.

User-Generated Content: Any content that users (including you) contribute to the Website is viewed as non-confidential and non-vetted. We are not responsible, or liable to any third party, for the content or accuracy of any materials posted by any user. While we may moderate or remove content that violates this Policy, we explicitly disclaim liability for any loss or damage arising from user-generated content or its removal. The views expressed by other users on our site do not represent our views or values.

Exclusion of Liability: To the fullest extent permitted by law, Façade Creations Ltd shall not be liable for any direct, indirect, incidental, consequential, or special loss or damage incurred by any user in connection with the use of our Website or inability to use it, or in connection with any content posted on our Website, even if foreseeable. In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity or goodwill; or any punitive damages. We do not exclude or limit any liability that cannot be excluded or limited by law – for example, liability for death or personal injury caused by our negligence, or liability for our fraud or fraudulent misrepresentation, remains unaffected.

Indemnity for Your Breach: You agree that if you breach this Policy (or any applicable laws) and it results in a claim, expense, or damage to us, you will indemnify Façade Creations Ltd for all losses, costs, and expenses (including reasonable legal fees) that we incur as a result of your breach. This means you may need to reimburse us if your misuse of the Website causes us harm or we become involved in legal proceedings due to your actions.

Data Protection: We are committed to protecting personal data. Any personal information collected from you through this Website will be processed in accordance with our Privacy Policy and in compliance with applicable data protection laws (including the UK General Data Protection Regulation and the Data Protection Act 2018). Please review our Privacy Policy for details on how we collect, use, and protect personal data, and your rights regarding your information.

Changes to This Policy

We may revise or update this Acceptable Use Policy at any time by posting the changes on this page. Changes take effect immediately upon posting, unless stated otherwise. It is your responsibility to check this page periodically to ensure you understand the rules that apply at the time of your use. We will indicate at the top of the Policy when it was last updated. By continuing to use the Website after any changes are posted, you will be deemed to have accepted the updated Policy. If you do not agree to a change, you must stop using the Website.

We may also notify registered users of significant changes via email or via a notice on the Website but are not obligated to do so. Please save or print a copy of this Policy for your records, and feel free to contact us if you have any questions about its terms.

Governing Law and Jurisdiction

This Policy (and any dispute or claim arising out of or in connection with it or the use of the Website) is governed by the laws of England and Wales. By using our website, you agree that any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. We do, however, reserve the right to bring proceedings in your country of residence or any other relevant country if necessary to enforce our rights or to address a breach of this Policy.

Please note that you may have additional rights under consumer protection laws in your country of residence. This clause does not affect any such rights that cannot be waived by contract and which you may have as a consumer.

Last updated: December 2025Document Control

Version: 1.0

Effective Date: January 2026

Approved By: Director – Façade Creations Ltd

Next Review Date: January 2027

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By using the Website, you indicate that you have read and agree to this Acceptable Use Policy. If you have any questions about the content of this Policy, please contact us via info@facadecreations.co.uk and we will be happy to assist. Thank you for helping us maintain a safe and lawful online environment for everyone.

Last updated: February 2026