Website Terms of Use

Website Terms of Use

1. About Us

This Website (www.facadecreations.co.uk, referred to as the “Website”) is operated by Façade Creations Limited (“we”, “us”, or “our”). We are a vertically integrated façade consultancy and specialist contractor providing design, supply, and installation of high-performance aluminium, glazing, and façade systems.

Company Details: Registered office at 124 City Road, London, England, EC1V 2NX. Registered in England and Wales under Company Number 16267073. Telephone: +44 (0)116 289 3343. Email: info@facadecreations.co.uk. (Please use these contact details for any questions about these Terms or the Website.)

2. Acceptance of Terms

By using our website, you confirm that you accept these Terms of Use (“Terms”) and agree to comply with them. If you do not agree, you must not use the Website. We may update these Terms from time to time by posting the revised Terms on this page, so please check back regularly. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.

In addition, when using our website, you must comply with any other applicable policies or terms posted on our site, including our Acceptable Use Policy and Privacy Policy. These additional policies are incorporated by reference into these Terms. For example, our Acceptable Use Policy sets out more detailed rules on permitted and prohibited activities, and our Privacy Policy explains how we handle personal data.

3. Acceptable Use of the Website

When accessing or using our website, you agree to abide by the following acceptable use requirements. These ensure the Website is used safely, lawfully, and respectfully.

Permitted Uses

You may use the Website for its intended, lawful purposes, including to:

• Learn About Our Services: View information about our façade consultancy, supply, and installation services, and review our products and system capabilities.
• Make Enquiries: Contact us via the Website regarding enquiries, tenders, quotations, or collaboration opportunities.
• General Browsing: Access and navigate the Website for your own legitimate purposes (e.g. reading content, downloading resources we provide for your use).

Prohibited Uses

You must not use the Website (including any interactive features or content submission tools) in any way that is unlawful, harmful, or violates the rights of others. In particular, you agree not to:

• use the Website for any unlawful, fraudulent, or malicious purpose;
• upload, transmit, or introduce any viruses, trojans, worms, logic bombs, spyware, or other malicious software or code;
• attempt to gain unauthorised access to any part of the Website, server, database, or other related system;
• interfere with, disrupt, overburden, or impair the normal functioning of the Website or our systems;
• scrape, harvest, data-mine, or systematically extract data or content from the Website without our prior written permission;
• impersonate any person or entity, or misrepresent your identity or affiliation with any person or entity;
• upload or transmit any content that is defamatory, obscene, offensive, hateful, discriminatory, or that infringes someone else’s rights (including intellectual property rights or rights of privacy);
• bypass or attempt to bypass any security measures, access restrictions, or consent controls on the Website;
• send unsolicited or bulk communications, advertisements, or “spam” via or in connection with the Website.

Any of the above behaviors will be considered a serious breach of these Terms. Further examples and details of unacceptable conduct can be found in our Acceptable Use Policy. We reserve the right to suspend or terminate your access if you engage in prohibited activities (see Section 12 below).

4. User Accounts and Security

If you choose to register an account on our website or are provided with login credentials, you are responsible for keeping your account details secure. You must treat any user identification code, password, or other security information as confidential and not disclose it to anyone else. You should use a strong, unique password and take appropriate steps to protect your account. You agree to notify us immediately if you suspect any unauthorized use of your account or any other breach of security.

You are responsible for all activities that occur under your account, whether or not you authorized them. We will not be liable for any loss or damage resulting from your failure to safeguard your account information or notify us of unauthorized use. We have the right to disable or suspend your account at any time, without notice, if in our reasonable opinion you have failed to comply with these Terms or if we detect any security risks.

Please keep your contact information up to date in your account profile (if applicable), and do not share your account with anyone else.

5. User-Generated Content and Uploads

Our website may allow you to submit or upload content to us or to certain parts of the site (for example, by filling enquiry forms, uploading project specifications or drawings, providing testimonials, or participating in forums or discussions). If you upload or submit any content (“User Content”), the following terms apply:

• Your Rights and Warranties: You retain any ownership rights you have in your User Content. However, you must only submit content that you own or have permission to use and share. By providing any User Content, you represent and warrant that: (a) you are the creator or owner of the content, or have obtained all necessary rights and permissions to submit it; (b) the content is accurate (where it states facts), genuinely held (where it states opinions), lawful, and not misleading ; and (c) the content does not violate any applicable law or regulation and does not infringe the rights of any third party (for example, it does not breach copyright, trade secrets, privacy, or other rights) .
• Licence to Us: By submitting or uploading content, you give us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, adapt, publish, translate, distribute, and display your content (in whole or in part) for the purposes of operating our business and the website. This may include, for example, using your submitted information to respond to an enquiry or, with appropriate permission, showcasing a project that you were involved in. We will not pay you for this licence, and you still retain full ownership of your content. If you do not want to grant us these rights, please do not submit content to our website. (If the content you submit is subject to a separate agreement with us that provides otherwise, the terms of that agreement will prevail.)
• Removal of Content: We reserve the right, at our sole discretion, to refuse, remove, or delete any User Content from our Website for any reason, including if we believe it does not comply with these Terms or our policies. We are under no obligation to display or retain any User Content you submit, and we may remove content at any time without notifying you.
• No Approval or Endorsement: Please note that any User Content on our Website has not been verified or approved by us. The views expressed in User Content (for example, comments or testimonials from other users) are those of the individual authors and do not represent our views or values. We are not responsible or liable for the accuracy or legality of any User Content provided by third parties. If you choose to rely on any material posted by another user, you do so at your own risk.

If you become aware of any content on our website that you believe violates these Terms or any law, please inform us. You can report misuse or raise concerns by contacting us at info@facadecreations.co.uk. We will review and take action as we deem appropriate.

6. Website Content and Reliance

The content on our website is provided for general information and illustrative purposes only. While we strive to provide helpful, up-to-date information about our organisation, products, and services, nothing on this Website constitutes professional advice (technical, financial, legal or otherwise) that you should rely on. In particular, any technical information, design details, case studies or other materials are for general reference and should not be treated as specific advice or instructions applicable to your project or needs.

We make reasonable efforts to ensure that the content on the Website is accurate, current, and complete. However, we do not guarantee the accuracy, completeness, or timeliness of any information on our site. The material may be out of date at any given time, and we are under no obligation to update it promptly. We also do not guarantee that the Website is free of errors or omissions. Any reliance you place on the information on this Website is strictly at your own risk.

We may update or change the content on the Website at any time without notice. If you need specific guidance or up-to-date information on any matter, please contact us directly rather than relying solely on Website content.

(In the event of any discrepancy between information on our Website and information provided directly by us in a signed contract or official documentation, the latter will prevail – see section 7 below.)

7. Enquiries, Quotations, and Contracts

Submitting an enquiry or request for a quote through our website (for example, via a contact form or email link) does not form a contract between you and Façade Creations Limited. The Website is an invitation for you to learn about our services and request information, but it is not an e-commerce platform for placing binding orders.

All services we offer – including the consultancy, supply of materials, delivery, installation, or any digital services – will only be provided under separate contractual terms that are agreed offline (such as a written quotation we have issued, a purchase order, or a formally signed contract between us) . Any such contract will set out the specific terms (including prices, timelines, scope of work, etc.) for that engagement. Where a signed contract exists between you and us, its terms will take priority over any content on our website. In other words, information on the Website is not intended to override or substitute the terms of an actual agreement for services.

Please note that any indicative information on the Website (including descriptions of products or services) is subject to confirmation in a formal quotation or contract. We reserve the right to correct or clarify any information, including after you have made an enquiry. For detailed terms governing any purchase or project, refer to the specific agreement we enter into with you.

8. Intellectual Property Rights

Ownership of Website Content: Unless specifically stated otherwise, Façade Creations Limited (or our licensors) owns all intellectual property rights in and to this Website and its content. This includes (but is not limited to) all text, images, drawings, designs, graphics, video and audio content, the site layout and design, as well as our logos, brand names, and trademarks. These materials are protected by copyright, trademark and other intellectual property laws. All such rights are reserved.

How You May Use Our Content: You are permitted to access and view the content on our website for your personal reference or internal business use. You may also print or download a reasonable number of pages or extracts from the Website for your own personal use or internal business purposes only. For example, you may download a product datasheet for use within your company. However, you must not:

• Copy or redistribute content: You must not copy, reproduce, republish, upload, post, transmit, or distribute any part of our website or its content to others without our prior written permission. This means you cannot take material from our site and share or exploit it elsewhere (especially not for commercial purposes) without approval.
• Modify or create derivative works: You must not modify the content you have printed or downloaded, nor use any illustrations, photographs, graphics, or text separately from the accompanying context. You also must not create any derivative works based on our content.
• Use our branding without permission: You must not use any of our trademarks, logos, or branding featured on the Website without our permission. This includes not using our name or logo in a way that suggests you have any official connection, endorsement or partnership with us when that is not the case.

If you wish to use any content from our website beyond what is allowed by these Terms (for example, in marketing materials or publications), please contact us to request permission. We are happy to consider requests on a case-by-case basis. Unauthorized use of our intellectual property may result in legal action.

Your IP Rights: These Terms do not transfer any intellectual property rights to you. Other than the limited right to use the Website as set out above, you have no rights on the Website or its content. If you print, copy, or download any part of our site in breach of these Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of materials you have made.

(For terms regarding intellectual property in content that you submit to us (e.g., your uploaded drawings or data), please see Section 5: User-Generated Content.)

9. Links to Third-Party Sites

Our website may contain links to websites, content, or resources provided by third parties (for example, a partner’s website or an industry resource). These links are provided for your convenience and informational purposes only.

Please note that we have no control over the content or resources on those third-party sites, and we do not endorse, guarantee, or make any representations about them. If you click on a third-party link and leave our website, you do so at your own risk. We are not responsible for: (a) the accuracy, completeness, or quality of any content on third-party sites; (b) the privacy practices or policies of those sites; or (c) any loss or damage that may arise from your use of them.

The inclusion of any external link on our website does not imply that we recommend or sponsor the linked website, its content, or the organisation that manages it. We advise that when you visit any third-party site, you carefully review their terms of use and privacy policy to ensure you understand and agree with them.

If you believe we have linked to a site that is inappropriate or contains illegal content, please let us know. We may remove any links at our discretion.

10. Privacy and Cookies

Privacy: We are committed to protecting your privacy. Any personal information that we collect from you via this Website (for example, through contact forms or account registration) will be processed in accordance with all applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018. We will only use your personal data as outlined in our Privacy Policy. Please review our Privacy Policy to understand what data we collect, how we use it, and your rights. By using the Website, you acknowledge that such processing may occur and you warrant that all data provided by you is accurate.

Cookies: Our website uses cookies and similar tracking technologies to provide and improve your browsing experience. Essential cookies (required for core functionality of the site) are used without requiring consent – for example, to remember your session or preferences. Non-essential cookies, such as analytics or performance cookies, will only be used with your consent. When you first visit our site, you will be presented with a cookie consent banner allowing you to choose which non-essential cookies to accept. For more information about the cookies, we use and how to manage your preferences, please see our Cookie Policy.

By continuing to use our website, you agree to our use of cookies as described above. You can withdraw or change your cookie preferences at any time via the Cookie settings on our site.

If you have any questions about privacy or data protection in relation to our website, you can contact us at the email address provided in our Privacy Policy.

11. Website Availability and Security

We strive to keep our website available and secure at all times, but we do not guarantee continuous or error-free availability of the site. The Internet is not always stable, and maintenance or technical issues may occasionally result in downtime. Access to the Website is provided on an “as available” basis. We may suspend, withdraw, or restrict the availability of all or part of our website temporarily for business and operational reasons – such as maintenance, updates, or to resolve technical problems – without notice and without liability. We will try to schedule maintenance during off-peak hours, when possible, but this may not always be feasible.

Additionally, we reserve the right to change or remove any content on the Website, or to discontinue certain features or services, at any time. We will not be liable to you if for any reason the Website or any content is unavailable or changed, but we will endeavour to minimize disruption. You are responsible for making sure you have the necessary hardware, software, and internet connection to use the Website, and for any charges incurred through your internet provider.

Security and Viruses: We take reasonable measures to protect our website and users from cyber threats. However, we do not warrant that our site will be 100% secure or free from bugs, viruses, or other malicious code. You are responsible for configuring your information technology, computer programmes, and platform to access our website securely. You should use your own virus protection and security software to protect your devices.

Please do not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful (see Prohibited Uses in Section 3 above). You must not attempt to gain unauthorized access to our website, the server on which it is hosted, or any server, computer, or database connected to our site. Breaching this provision may be a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and cooperate with them by disclosing your identity if you are involved. In the event of such a breach, your right to use our website will cease immediately.

12. Suspension and Termination of Use

We reserve the right to suspend or terminate your access to the Website (or certain features of it) at any time if, in our reasonable opinion, you have violated any of these Terms or our Acceptable Use Policy. Such suspension/termination may be immediate and without notice. For example, if we determine that you have misused the site or engaged in prohibited conduct, we may temporarily or permanently block your IP address or user account.

In addition, we may take any of the following actions if you breach these Terms:

• Content Removal: Remove or delete any offending material or content that you have uploaded to the Website.
• Legal Action: Take legal action against you to recover any costs or damages (on an indemnity basis) resulting from the breach, and/or seek injunctive relief or other appropriate remedies.
• Disclosure: Reveal information about you to law enforcement authorities if your breach is serious or unlawful (for example, misuse involving illegal content or cybercrime). We will cooperate fully with authorities, which may include disclosing your identity and any other relevant data.
• Further Enforcement: Take any other action we reasonably deem appropriate to address the breach (this may include, for serious violations, pursuing civil or criminal proceedings as appropriate).

Façade Creations Limited shall not be liable for any loss or damage arising from the rightful termination of your access for the reasons above. If we suspend or terminate your use of the Website and you believe this is a mistake, you may contact us to discuss the matter. However, we are not obligated to restore access until we are satisfied that the issue has been resolved and that no further breach will occur.

(Nothing in this section limits any other rights we may have – for example, the right to terminate any separate contract we have with you due to your breach of those contract terms.)

13. Disclaimers and Limitation of Liability

While we endeavor to make your experience of our website positive, there are important limitations to our liability to you, as described below. Please read this section carefully as it limits how far we may be responsible for any losses you suffer in connection with your use of the Website.

• Non-Excludable Liabilities: Nothing in these Terms excludes or limits our liability for any matter which it would be illegal or unlawful to limit or exclude under English law. This means that we do not exclude or limit liability for death or personal injury caused by our negligence, or for our fraud or fraudulent misrepresentation, or for any other liability which cannot legally be excluded. In addition, if you are a consumer, nothing in these Terms will affect your statutory rights under law (including your rights under the Consumer Rights Act 2015).
• No Warranties (Site “As Is”): Except as expressly provided in these Terms, the Website and all content on it are provided on an “as is” and “as available” basis without any guarantee, condition or warranty of any kind, either express or implied. To the fullest extent permitted by law, we exclude all warranties, representations, or other terms that may apply to our website or its content, whether express or implied (including, for example, implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement). We do not guarantee that the information on our site is accurate, complete or useful, or that use of the site will be error-free, secure, or uninterrupted.
• General Exclusion of Loss: We will not be liable for any loss or damage of any kind arising out of or in connection with your use of (or inability to use) our website or reliance on any content on our website. This exclusion applies whether the claim is based on breach of contract, tort (including negligence), breach of statutory duty, or otherwise, and even if the loss or damage was foreseeable. You are responsible for any consequences of using our free website and content. If you are dissatisfied with any aspect of the Website, your sole remedy is to discontinue use of it.
• Exclusion of Indirect/Consequential Loss: In particular, we will not be liable for any indirect, special or consequential losses, or for any of the following types of loss (whether direct or indirect): loss of profits, loss of sales or business, loss of revenue, loss of opportunity, loss of data, loss of goodwill or reputation, or business interruption. These categories of loss are excluded even if we were advised of the possibility of such damages.
• User-Generated Content: We also accept no responsibility for any content uploaded by users or third parties on our website. As noted in Section 5, any such content is provided by others for which we are not liable. We will not be liable for any errors, defamation, obscenity, or inaccuracy contained in any user contributions, nor for any loss or damage they may cause.
• Events Outside Our Control: We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (for example, network outages, host provider downtime, cyberattacks, natural disasters, or other “force majeure” events).

Your Statutory Rights: For users who are consumers (individuals using the Website for personal/non-business reasons), please note that nothing in these Terms affects your rights under law. In the UK, consumer law (such as the Consumer Rights Act 2015) may grant you certain rights and remedies which cannot be excluded by contract. The limitations and exclusions above apply only to the extent permitted by applicable law. If any part of these Terms is found to be unenforceable under applicable law, that part shall be deemed modified or severed to the minimum extent necessary, and the remainder of the Terms will remain in full effect.

Indemnity for Misuse: If you use the Website in breach of these Terms and this results in a claim or expense against us by a third party, you agree to indemnify Façade Creations Limited for any losses, liabilities, costs, or expenses (including reasonable legal fees) that we incur as a result. This means you may need to reimburse us if your misuse of the Website causes us harm or causes a legal dispute.

14. Governing Law and Jurisdiction

These Terms of Use, their subject matter and their formation, are governed by the laws of England and Wales. This choice of law means that any dispute or claim arising out of or in connection with these Terms or your use of the Website (including non-contractual disputes or claims) will be resolved under English law.

We and you both agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or relating to the use of our Website or these Terms. If you are a consumer residing in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local jurisdiction under applicable consumer laws, but nothing in these Terms shall restrict the rights you may have under local law.

15. Other Important Terms

• Entire Agreement: These Terms (together with the documents referred to herein, such as our Privacy Policy and Acceptable Use Policy) constitute the entire agreement between you and us regarding your use of this Website and supersede any previous terms or representations.
• No Waiver: If we fail to enforce any provision of these Terms, that will not constitute a waiver of our right to enforce it later.
• Severability: If any provision of these Terms is found to be unlawful or unenforceable by a court, the remaining provisions will remain in full force and effect.
• No Third-Party Rights: These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 for any third party to enforce any part of these Terms.
• Contact Us: If you have any questions or concerns about these Terms or the Website, please contact us at info@facadecreations.co.uk or using the other contact details provided in Section 1. We will do our best to assist you.

By using the Website, you acknowledge that you have read and understood these Terms of Use and agree to be bound by them. Thank you for visiting www.facadecreations.co.uk.

Last updated: (Date). We recommend that you print or save a copy of these Terms for your records and future reference.Document Control

Version: 1.0

Effective Date: January 2026

Approved By: Director – Façade Creations Ltd

Next Review Date: January 2027

Last updated: February 2026